My MIL, who rarely expresses a desire for anything these days, decided that a coke float sounded good. So I left the nursing home and drove over to the obvious place: Brahms. Turns out they don't make floats any more. Okay, so I ask if they can sell me a coke and separately a scoop of vanilla and just put them in the same cup. Nope. So, can I buy a glass of coke, no ice and a scoop of ice cream so that I can combine them myself? Nope. They can't sell coke in a cup with no ice. Sheesh.

Morons. So I went to Jack in the Box and got her a strawberry banana smoothy. By the time I got back, she'd forgotten that it was a coke float she'd asked for. But still ... what the heck is wrong with Brahms?

TORP, you got a Steak and Shake in your area?
(I don't know how spread around the country they are.) They have shakes and malts and ROOT BEER FLOATS. If I could ship you a couple I truely would.

quote:

Originally posted by MERRWID:
I think I'd go back there one more time and try to find one of those "customer survey" cards, or something with the home office address on it, and tell them exactly how you feel about this.

Ha ha! I went to their website. I'm one of those people who also turns in positive service feedback when I feel like a business has gone above and beyond or exceeded my expectations.

Such a small thing in the grand scheme of what we deal with every day. It's just frustrating when even the very small, pleasurable things have turn into yet another aggravation for no good reason.

I think I'd go back there one more time and try to find one of those "customer survey" cards, or something with the home office address on it, and tell them exactly how you feel about this.

quote:

Originally posted by Bobcat:
In this economy she should be scrambling to make customers happy.

Exactly my thought! I know that some customers come into places and are just unreasonable. But you'd have though I asked this woman for rattlesnake fajitas or something.

Oh well ... I know that the Sonic near my house gives good service. I'll just swing in there on my way over when I'm taking a treat and if I find her asleep, I'll just give it to her roommate.

If the roommate will accept it. LOL She's a sweet lady, a retired schoolteacher and still more mobile than my MIL but every bit as dotty. Her thing is the candy. I keep chocolates in a little dish for my MIL but she hasn't been eating them lately. Her roommate has. We don't mind but what is so cute is that if you offer it to the roommate, she says, "Oh, I never eat candy." But if you leave the room and come back a few minutes later, she'll almost always be sitting on her bed unwrapping a piece. LOL I asked the staff if it was okay for her to have it and they said that it was, so we keep putting it out for her to enjoy filching.

Now THAT really is the pits. In this economy she should be scrambling to make customers happy.

You know, if it had been a sixteen year old at the register, I don't think I would have been so annoyed. As it happens, the restaurant was nearly empty and it was a manager, a woman my age, who waited on me.

The vibe was a little like, "What are these customers doing coming into my store and disturbing my peace by placing orders?" Ugh.

How silly. This is what happens when they assume kids can't work a normal cash register. They give them buttons with pictures of the food on it and if an order doesn't fit that, we're out of luck. Remember when you could go to a fast food place and not order a per-planned meal?

I have never been to a Brahms. (But then they don't let me out much) don't think we have them here. BUT that is flat out NUTS. Maybe next time you go, wether she has asked or not, stop by the quick mart, buy a canned coke and a little vanilla cup, to take, (OH, and a mini rum, so if she doesn't want it .....it won't go to waste?)

I don't understand these places that have their heads up their butts like that. You see it most where they take your order on a register with pictures JEEZ, they can't omit the ice from a glass??? (plastic cup). TOOOOO Weird.