Hey all,

Sorry to vent again, but I don't know how to handle this. We have a CG that is wonderful with Dad...I think she is great too...but I dont know how to deal with some recent actions.

OK, Dads PC went on vacation and the agency did not have a replacement. I found this out ebcuase they called the house and the CG talked to them after I had left word for them to contact me...so I contacted our Sr Care Center and they were looking for someone new for me. Found an agency and was going to have them call me on my cell.

Monday they called the home number...the CG answered. Not only did she not tell them to call me...she talked to them in detail about my dad and his needs. She even scheduled them to come in and meet dad and herself for that day. I mean that I appreciate her intention to get this resolved, but I am the primary CG for my dad, I pay her and I want to meet the epople who are going to be taking care of him.

She called me after everything was done on the phone and said that Dad wanted to take a shower, but she wanted him to wait until they came. I told her to give him the shwoer now as he would not be comfortable with the stranger yet...thats when she said they were coming that day.

I dont want to rock the boat too much as she is great with Dad and it is so hard to find someone who is like that, but she is taking liberties here that I am not happy with.

Have any of you had to handle something like this...what do I say or do to let her know I feel she crossed some lines and not get her mad enough to leave?

Thanks for your help

Amen to what MB said lemme tell you I would NEVER take the liberty and answer a phone unless I was specifically asked to do so nor would I share info with a stranger I didnt know.
That being said I do have to share health related matters with the medical staff at my office but that is the extent of what I do.
Making appointments is up to the family and ONLY the family.
This girl was out of line.
Let me assure you I would EXPECT to be fired from a client had I crossed a line like that.
As far as Im concerned and also to address BC statement of a cg working for the agency I dont play that way I may be hired by this place but at the end of the day that family pays my wages my loyalty lies there.
While it may be a nice relationship I find that the best way to handle a CG situation is to alternate CGs I know you may be uneasy about that but if this is a long term CG situation the less a person spends there the better then they dont take liberties such as this.
Unless its a Hospice situation change them up and have the days split up in other words if you have 4 days that need a CG have 1 be there Mon and Wed and the other there on Tues and Thurs.
And dont ever be afraid to speak up and tell them what you do not like

I agree with MB, I have only been using an agency for Mom for a few months and only for weekends, but it always seems like they work for the agency, not for Mom. Still, some of the training and experience they have had, lead them into a zone we might not want them in. But it is still honest and well meant. MB gave you some words to use, good ones. Just very calmly let her know you need to be the one to make appointments. Point out the list of phone numbers to give out so that people can contact you directly. She sounds like a treasure, and I know you don't want her to feel unwelcome. I would just say, ok, this never came up before and I didn't think to discuss how I want it handled, but now that it has come up, and I have thought about it, here is the program for when it comes up again. Good luck.

While I would have appreciated her thoughtfulness toward her job, I would have had to gently have told her that ALL calls go through ME. In case you had not settled on that particular agency, it was NOT her position to give out information nor to schedule ANYTHING. That is YOUR job. I think you can tell her how much you appreciate her cooperative attitude and the care she gives, but everything must go through you as this is YOUR father and you are responsible for his care.